Terms of Service

Who you are contracting with

Ordevia is operated by an auto-entrepreneur registered in Tunisia under the Moubadir Dhati regime (décret-loi n° 2020-33), unique identifier 1981483Y. Contact: support@ordevia.app. The service is published at ordevia.app and hosted by Vercel Inc.

By creating an account, subscribing, or using the service in any way, you accept these terms. If you are accepting on behalf of a business, you confirm you are authorised to bind it.

What Ordevia is

Ordevia is a subscription service that lets a restaurant publish a digital menu which diners open by scanning a QR code at their table, place orders from it, and have those orders appear on kitchen and service screens in real time.

Ordevia never handles payment for food or drink. Diners pay the restaurant directly, at the table. We are not a party to that transaction and hold no card or banking details.

For restaurants — your account

You are responsible for everything done under your account, for keeping your password and your staff PIN confidential, and for removing team members who leave. Tell us promptly if you believe an account has been compromised.

A new restaurant may need to be approved before it becomes active. We may decline or suspend a restaurant that breaches these terms, and we will say why.

For restaurants — your menu is yours, and so is the responsibility

You are solely responsible for what your menu says: dish names, descriptions, prices, allergens, dietary information and availability. Diners rely on it, and so may their health.

Some features help you build a menu automatically, including reading a photographed menu and translating it. These are assistive: the result is a draft, and nothing reaches diners until you publish it. Review it before you do. We do not warrant that an automatically produced description, translation or allergen list is accurate.

You keep all rights in your content. You grant us only the permission needed to host it, display it to your diners, and process it to provide the features you use.

You must have the right to use the photographs you upload, and you must not upload anything unlawful, misleading, or infringing someone else's rights.

For restaurants — halal-only

Ordevia onboards restaurants serving exclusively halal food. By subscribing you confirm your establishment meets that requirement. It is a defining condition of the agreement, and we may end it without notice if it stops being true.

For restaurants — plans, trials and lapses

Features and limits — how many restaurants, menus, tables and team members, and which capabilities are enabled — depend on your plan. The current plans, their prices and what each includes are shown on our plans page, which always reflects what is actually enforced.

Free trial

Where offered, a trial gives full access to a plan for a fixed period, once per account. When it ends without a subscription, access to paid features stops.

Grace period

If a subscription lapses, we may allow a short grace period during which the service keeps working and you are shown a notice, so a late payment does not interrupt service to your diners mid-shift.

After the grace period

Paid features become unavailable. Your data is not deleted at that moment — see below.

Changing plan

Upgrades, downgrades and reactivations are arranged with us directly.

Lowering a plan's limits never deletes anything you already created. It only prevents creating more beyond the new limit.

For restaurants — invoicing

Subscriptions are invoiced manually and paid outside the platform, by bank transfer or in cash against a numbered receipt. There is no payment gateway and no card is stored. Invoices are issued in Tunisian dinars unless agreed otherwise.

Amounts are net. If you are required to withhold any tax at source, you bear that charge and pay the invoiced amount in full. VAT is not applicable under the operator's tax regime; the applicable stamp duty is added to each invoice.

If an invoice remains unpaid for more than thirty days, we may suspend access after giving you notice and a further seven days.

For restaurants — your printed QR codes keep working

QR codes generated by Ordevia encode addresses on a domain we control, never a third party's. We commit to keeping printed codes working: if our domain ever changes, the old addresses will permanently redirect. Print them and install them with confidence.

For restaurants — availability and support

We work to keep the service running and available, but we do not commit to a guaranteed uptime figure at this stage, and we are not liable for interruptions caused by a hosting provider, your own connectivity, or events outside our control. We may take the service down briefly for maintenance.

Support is by email at support@ordevia.app and by WhatsApp, during working hours.

For restaurants — ending the agreement

There is no minimum term. Either side may end the agreement with thirty days' written notice; email is enough. A month already started remains payable.

After the agreement ends you may request an export of your data for thirty days. After that it is deleted. We may end the agreement immediately if the service is used unlawfully or in a way that endangers other restaurants' data.

For diners

You need no account to use an Ordevia menu — scanning is enough.

When you place an order, you place it with the restaurant, not with Ordevia. The restaurant prepares it, serves it, prices it and takes your payment. Ordevia only carries the message.

• The menu is provided by the restaurant. Prices, availability, ingredients and allergen information are theirs, and can change.
• If you have an allergy or a dietary requirement, tell the staff. Do not rely on the menu alone.
• You pay the restaurant directly. No payment is taken through Ordevia.
• A question, a complaint or a refund about your food or your bill goes to the restaurant.
• Please do not misuse the service — no interference with it, no automated abuse, no attempt to order for a table you are not at.

How a scan is handled, and what little we record, is described in our Privacy Policy.

Our rights

The Ordevia platform, its software, design and name remain ours. Subscribing grants a non-exclusive, non-transferable right to use the service while the subscription lasts. It does not transfer ownership of anything, and it does not permit copying, reselling or reverse-engineering the platform.

Liability

To the extent the law allows, our total liability under this agreement is limited to the amounts you actually paid us during the three months before the event giving rise to the claim.

We are not liable for indirect loss — lost revenue, lost custom, or damage to reputation — nor for the food and drink served, which is the restaurant's responsibility, nor for content a restaurant publishes on its own menu.

Nothing here excludes liability that cannot lawfully be excluded.

Data protection

Both sides comply with loi organique n° 2004-63 on the protection of personal data. What we process, why, who receives it and for how long is set out in our Privacy Policy, which forms part of these terms. Restaurants are responsible for informing their own staff, and their customers where required, about the processing they carry out.

Changes to these terms

We may update these terms. The version and effective date at the top of this page always show the current one. A material change, including a price change, is notified to subscribing restaurants in advance — sixty days for a price change — and you may end the agreement without penalty if you do not accept it.

Governing law

These terms are governed by Tunisian law. We will try to resolve any dispute amicably within thirty days; failing that, it falls to the courts of Sousse.

Where Ordevia is offered outside Tunisia, mandatory consumer-protection rules of the customer's country apply where they must, and we may agree different terms in a separate written contract.